Returns & Refunds Policy

We offer a 30-day returns policy, meaning you have 30 days from the date you receive your item to request a return. This is in addition to your statutory rights under UK consumer law.

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Eligibility for Returns

To be eligible for a return, items must be unopened, unused, and in the same condition as received, and returned in their original packaging. You will also need to provide a receipt or proof of purchase.

To start a return, you can contact us at tindallbrewery@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tindallbrewery@outlook.com.

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Alcohol Products

Due to licensing, safety, and hygiene regulations, opened or partially consumed alcohol products cannot be returned or refunded, unless they are faulty or have been supplied incorrectly. This does not affect your statutory rights.

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Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please contact us at tindallbrewery@outlook.com within 48 hours of delivery, including your order number and photographic evidence where possible.

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Under the Consumer Rights Act 2015, you are entitled to a refund or replacement for faulty goods. Where a fault is confirmed, we will cover any reasonable return postage costs or arrange a suitable resolution.

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Exceptions / non-returnable items
Certain types of items cannot be returned. As our products are perishable, we are unable to accept returns for change of mind once items have been dispatched, unless they are faulty or incorrect.

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Unfortunately, we cannot accept returns on sale items or gift cards, unless they are faulty or incorrect.

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Return Postage

Where a return is approved for reasons other than a fault or error on our part, return postage costs are the responsibility of the customer. We recommend using a tracked service, as we cannot accept responsibility for items lost in transit.

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Refunds

Once we have received and inspected your return, we will notify you to confirm whether the refund has been approved or declined. If approved, your refund will be automatically processed to your original payment method.

 

Please note that it may take some time for your bank or credit card provider to process and post the refund.

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Shipping costs are non-refundable where delivery has been attempted multiple times and the order has not been collected from the delivery depot when this option has been offered.